Forum Discussion

SMM's avatar
SMM
Experienced Cover User
3 years ago

Account Edge STP upgrade

We have received an email from MOYB to update our STP certificate. We are using the latest version of Account Edge Pro.

Unofrtunately, we have followed the instructions but the error still persists. Anyone else have this problem?

Thanks

S

  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi SMM 


    After installing the certificate, did you get a pop-up that the certificate was installed successfully? If yes, please confirm the current version of your AccountEdge software and also attach a screenshot of the error so we can investigate further. 

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    3 years ago

    Hi SMM 


    After installing the certificate, did you get a pop-up that the certificate was installed successfully? If yes, please confirm the current version of your AccountEdge software and also attach a screenshot of the error so we can investigate further. 

    • SMM's avatar
      SMM
      Experienced Cover User
      3 years ago

      Hi Komal,

       

      Yes we did.

      We are using AccountEdge Pro V18.7

      The Error code is 403; forbidden

      S        

      • Komal_S's avatar
        Komal_S
        MYOB Staff
        3 years ago

        Hi SMM 

        Thanks for confirming that. We have escalated this on to our development teams who will investigate if there is anything else causing the above error. We will update the post once we have further information on this. 


        Thank you for your patience in the meanwhile. 

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