Forum Discussion

CSPsa's avatar
CSPsa
12 days ago

"a problem occurred" - Super Payment

Hi MYOB,   Today I received a problem when I was trying to sort out an issue with some super. Tried to process a super payment which would have ended up in a zero balance and received this error -...
Princess_R's avatar
Princess_R
MYOB Moderator

Hi CSPsa,

 

Welcome to the Community Forum!

 

The error message, "A problem occurred with processing this super payment. Please refresh the browser, check the details and try again", can indeed be fixed on our back end. Kudos to you for troubleshooting before reaching out! I've already contacted the team to run a script internally. Your next step is to redo your Pay Super setup process. Check out this article for more info: Set up Pay Super

 

Cheers,

Princess

CSPsa's avatar
CSPsa
9 days ago

Brilliant. Thank you

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    8 days ago

    Hi CSPsa,

    You're very welcome. Feel free to start a new post if you have further queries and one of us will be happy to assist.

    Regards,
    Earl

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