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Rod_Giddings's avatar
Rod_Giddings
Experienced Cover User
3 years ago

An unrecognised error occurred - EmployeePaymentTemplateHourlyWagesLine_EntitlementPayrollCategoryMissing

Hello there,                         I am trying to process a pay run , and am getting the above error when I am trying to Record and Report.  The only thing that is different to other pay runs is ...
  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi Rod_Giddings,

     

    Thank you for letting me know. 

     

    The screenshot below will show the area where you can find if there is a linked wage item:

    Payroll > Pay Items > Leave tab > Click into the leave item/s

     

     

    Once you have navigated to this area, you want to make sure that a linked wage pay item is only attached to 1 leave item, so you will need to go through each leave item to check this.

     

    If you are still having trouble locating the issue, could you please send me a private message with the following information so I can investigate further for you?

     

    • Serial number
    • Business name
    • Primary contact name
    • Primary email address