Forum Discussion

HIMAM's avatar
HIMAM
3 months ago

ATO error code: SBR.GEN.AUTH.008)

Hi There,

 

I have added the software ID under our RAN access manager, and some of the payrolls are getting accepted, however, others are still appearing rejected. and I don't know what else to do. I am getting same above mentioned error code.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    3 months ago

    Hi HIMAM,

     

    Aside from entering your Software ID on your RAN access manager, it's best to check your ATO settings from the software. This is to ensure that the Software ID entered is correct. To check it, just follow the steps below:

     

    • Go to the Payroll menu and choose Single Touch Payroll reporting.
    • Click the ATO settings tab.
    • Note down your Software ID.
    • Notify the ATO you're using MYOB for payroll reporting.

    You can also check this link for more information.

     

    Best regards,

    Doreen

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