Hi gabby2205,
I understand that you're still experiencing issues despite the steps you've taken and the time you've spent on the phone with MYOB support. All your efforts in trying to fix the issue are greatly appreciated. I hear the urgency of this matter as it affects your staff's payment, and I want to assure you that your issue has been noted. I've checked all the support cases linked to your account, and I can confirm that this issue has already been raised with the relevant team. They are currently working on fixing your file so you can access the pay run function. We appreciate your patience and understanding while we work on resolving this issue.
If you've any further questions or need assistance, feel free to let me know.
Cheers,
Princess