The Invoice Reminder function has not been working for over a week. Is anyone else having the same problem? When clicking on Invoice Reminder a blank screen appears - see attached file.
other reports of it, work around is to open accountright in browser, muddle your way to the reminders and fix there.
Giving them the benefit, hopefully soon accountright on browser will be useable / fully functional and we can all switch to that and ditch desktop version.
other reports of it, work around is to open accountright in browser, muddle your way to the reminders and fix there.
Giving them the benefit, hopefully soon accountright on browser will be useable / fully functional and we can all switch to that and ditch desktop version.
Hi
This fix does not work for me. I prefer to use Desktop version and need to access Invoice Reminders there.
Can someone please address this asap.
Thanks
Hi jasmin
We are aware of an issue were the Invoice Reminders screen in desktop AccountRight appears blank. We are currently working to resolve this. The only option at the stage is to open AccountRight in the browser (app.myob.com)>>go into Sales Settings>>Reminders>>Reminder settings.
If this is not working for you, could you please clarify what error message you are getting or sent me a screenshot so I can investigate this further?
Thanks Joel - that works!
Thank you. I've been restarting MYOB for days hoping it would start working.
Its been over a week that I am getting blank screen for the Invoice Reminder Function. I have upgraded again thinking it will solve the issue but still the same. I can see I am not the only person here getting this issue. Any help here?
Joel had the solution that worked for us
Is anyone else having problems with the invoice reminder? It has been over a month now and still not working. Any help please????
Yes, still have a blank screen in Invoice Reminders! Very frustrating, especially since they don't address our issues, just keep telling us to use the Browser version.
And still don't understand why they can't fixt it since it was there before. It almost seems they deleted it deliberately?
Yes, mine does not work either. I rang MYOB about it on OCTOBER 3rd, and after a long wait followed by no result I got this message; (It's now been at least 6 weeks, and it has still not been fixed !)
Hi Silvana
It seems like this is a broad known issue for account right and we are sorry to let you know that there is currently no known workaround for this, and yet still being studied.
However, you may still try to use the browser version in the mean time. We are very sorry for the inconvenience.
Thank you.
Regards,
The MYOB Team
We’re here to help
same issue here. I hate using the brower but guess will have to give it a try
I am replying to someone posting in October, does this mean that this problem hasn't been resolved yet? I can't set it up nor select it in the Customer Card profile.
Any and all help much appreciated as it is imperative I get this working.
Hope you all have a wonderful weekend! :-)
Hi, I think this function is still not working on desktop version? Perhaps it shoud be removed if it's not going to be fixed.
