Turning off automatic invoice reminders

We would like to turn off ALL automatic invoice reminders that are sent out to our customers. I have done some of my own research about this, and believe I have found the answer. Can someone let me know if I have done the correct thing as per my screenshot below?

I have also switched off the send emails using accountright in the emailing tab also. See below.

Would really appreciate some feedback on this as soon as possible.

Princess_R
2 years ago
Hi Sam_P,

Thank you for your response. I understand that you're having difficulty accessing your invoice reminder. I appreciate your patience regarding this matter. I'd like to help you with this. Usually, the possible cause of the blank screen when accessing the invoice reminder is the internal preference selected in Internet Explorer.

To access the Invoice reminder through the AccountRight browser version, kindly go to your business name at the top right-hand corner of your screen. Select Sales Settings >> Reminders >> Reminder Settings. Please refer to the following screenshot below:

Please let me know if you have further questions about this. I'm happy to assist.

Cheers,

Princess

Earl_HD
MYOB Moderator
2 years ago
Hi Steve_Smith

Thank you so much for your post and for the detailed information. Looking on the first Screenshot what I would suggest is to select the option Send to all customers invoice reminders will be automatically sent to all customers who have been emailed invoices. Please see help article Setting up invoice reminders. / Set up your default email messages

Kind regards,
Earl
- Steve_Smith
  Contributing User
  2 years ago
  Earl_HD
  I want to turn OFF all automatic reminders, not turn them on.
  Could you please advise from my initial screenshots that this will in fact turn these off?
  
  Steve
  - Earl_HD
    MYOB Moderator
    2 years ago
    Hi Steve_Smith
    
    My apologies, To turn off invoice reminders for all customers
    
    Click your business name in the top-right corner and choose Sales settings.
    
    Click the Reminders tab.
    
    Click Reminders settings. ...
    
    Deselect the option Send invoice reminders.
    
    Click the X in the top-right corner to close the Reminders and unpaid invoice summaries window.
    
    Here's a help article that has detailed information about : Setting up invoice reminders - MYOB AccountRight
    Regards,
    Earl
- Sam_P
  Experienced Cover User
  2 years ago
  Hi Steve
  
  Please can you give me clear, step-by-step instructions on how to find the Invoice Reminders tab. I'm having trouble finding it. Thanks
  - Princess_R
    MYOB Moderator
    2 years ago
    Hi Sam_P,
    
    Thank you for your post.
    
    Looking at your account, you're using the AccountRight live product. Invoice Reminder can be accessed through the Sales Command Center >> Invoice Reminder or via the Setup menu >> Preferences >> Emailing tab >> Invoice Reminders. However, if you'll be accessing your AccountRight company files via a web browser, you can access the Invoice reminder in the Sales settings >> Reminders tab >> Reminders settings. Please refer to the following articles below to access the invoice reminder:
    
    Setting up Invoice Reminder: AccountRight desktop version
    
    Setting up Invoice Reminder: AccountRight browser version
    
    Please let me know if you require any further assistance with this. I'm happy to assist.
    
    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.
    
    Cheers,
    
    Princess