Forum Discussion

Steve_Smith's avatar
Steve_Smith
Contributing User
2 years ago

Turning off automatic invoice reminders

We would like to turn off ALL automatic invoice reminders that are sent out to our customers. I have done some of my own research about this, and believe I have found the answer. Can someone let me k...
  • Princess_R's avatar
    Princess_R
    2 years ago

    Hi Sam_P,

     

    Thank you for your response. I understand that you're having difficulty accessing your invoice reminder. I appreciate your patience regarding this matter. I'd like to help you with this. Usually, the possible cause of the blank screen when accessing the invoice reminder is the internal preference selected in Internet Explorer.

     

    To access the Invoice reminder through the AccountRight browser version, kindly go to your business name at the top right-hand corner of your screen. Select Sales Settings >> Reminders >> Reminder Settings. Please refer to the following screenshot below:

     

    Please let me know if you have further questions about this. I'm happy to assist.

     

    Cheers,

    Princess

Steve_Smith's avatar
Steve_Smith
Contributing User

Earl_HD 

I want to turn OFF all automatic reminders, not turn them on.

Could you please advise from my initial screenshots that this will in fact turn these off?

 

Steve

 

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi Steve_Smith 

My apologies, To turn off invoice reminders for all customers

  1. Click your business name in the top-right corner and choose Sales settings.
  2. Click the Reminders tab.
  3. Click Reminders settings. ...
  4. Deselect the option Send invoice reminders.
  5. Click the X in the top-right corner to close the Reminders and unpaid invoice summaries window.

Here's a help article that has detailed information about : Setting up invoice reminders - MYOB AccountRight
Regards,
Earl

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