Forum Discussion

Sandy37's avatar
Sandy37
Trusted Cover User
3 years ago

Error message when saving Employee income type on phase 2 preparation

When I try to follow the steps for Prepare your payroll for STP phase 2, I get the following error message

"Employee income types can not be saved. There is required information missing in an employee's details."

 

It has saved all the other fixes but not this one

 

WHat do I do?

  • Hi Sandy37,

     

    Thank you for your post. 

     

    If you were to manually update this in the employee's card (Payroll menu > Employees > Click Employee > Payroll Details > Taxes > Income Type), are you able to select and save the income type here without an error message appearing? 

     

    Let me know how you get on. 

  • Sam_R's avatar
    Sam_R
    Former Staff

    Hi Sandy37,

     

    Thank you for your post. 

     

    If you were to manually update this in the employee's card (Payroll menu > Employees > Click Employee > Payroll Details > Taxes > Income Type), are you able to select and save the income type here without an error message appearing? 

     

    Let me know how you get on.