Hi Rhonda183
Welcome to the Community Forum. This can sometimes happen if something is changed and it stops the connection between the app and the product.
As a workaround, could you please try removing the employee from the location then re-invite them, and let me know if that resolves the error?
If the error still occurs after trying the above, could you also reply with a screenshot of the error message and the last 4 digits of your Serial Number?
Hi - I am getting the same error for all of our employees.
Can you please advise if there has been a solution found?
Hi netmedic
A warm welcome to the Community Forum to you as well. As mentioned in my previous reply on this thread, this usually occurs if something is changed and it stops the connection between the app and the product.
Could you please also try removing the employee from the location then re-invite them, and let me know if that resolves the error?
If the error still occurs after trying the above, do let me know, and if you could also reply with a screenshot of the error message and the last 4 digits of your Serial Number?
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Good afternoon SamaraM ,
We are having the same issue as above and so far trying to delete/reinstall the Team app AND also trying to remove and re-adding/inviting the employee to our MYOB Team Location has not corrected the error.
I have attached a snapshot of the error received by our employee (all other staff are working at this stage) and the last four digits of our serial are 0668.
Could you please advise how to fix this so our employee can again use the app to lodge her timesheets ASAP.
Thank you,
Mandy
