Forum Discussion

frostywb's avatar
frostywb
Experienced User
4 years ago

MYOB Team user account has been blocked

One of our MYOB Team user has tried too many times log on details. It seems her account has been blocked. She has tried to re-set password with authentication code sent to her email. However, she still got error message and could not re-set. Can Approving Manager or Administrator to re-set her password?

  • frostywb's avatar
    frostywb
    4 years ago

    actually, she tried again and it works now.

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    4 years ago

    Hi frostywb, 

     

    Thank you for your post. Only the user will be able to reset their password, have they tried to login today ? If they're still having troubles can you please get a screenshot what appears when the user attempts to sign in.

    • frostywb's avatar
      frostywb
      Experienced User
      4 years ago

      He Melisa,

       

      Yes, we still have the problem to have this user to log in since yesterday morning. Attached is the error message. She has also tried to re-set the password. It did not work to re-set password through app, but she managed to re-set using my.myob. However, it still does not work after the password re-set. Same error message.

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        4 years ago

        Hi frostywb, 

         

        Thanks for the update. Has she been able to successfully login to my.myob with her new email address and password ? If so, can she un-install and re-install the app. Is she able to sign in ?

         

        Please do let me know how it goes. 

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