Forum Discussion

Mark71's avatar
Mark71
8 months ago

Pay Super Login Error

Hi,   Im trying to create my first super payment, however when i select Payroll>Super payment i am receiving a login request. When i enter my MYOB login details it just takes me back to the Dashboa...
  • Genreve_S's avatar
    Genreve_S
    8 months ago

    Hi Mark71 and Tamala, 

     

    Thanks for posting in the forum. 

     

    Upon checking the accounts associated with your email addresses, I didn't find any issues with the information in our system. This issue is indeed unusual and may require further troubleshooting.

     

    For this, I recommend reaching out to our virtual assistant, MOCA. MOCA is accessible on various support platforms such as myob.com/support and myaccount.myob.com. MOCA is designed to assist with inquiries and provide support. If MOCA is unable to resolve your issue, you will be automatically transferred to our live chat team for further assistance.

     

    In the meantime, if you need help with anything else, please don't hesitate to create a new thread.

     

    Thanks,

    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
8 months ago

Hi Mark71 and Tamala, 

 

Thanks for posting in the forum. 

 

Upon checking the accounts associated with your email addresses, I didn't find any issues with the information in our system. This issue is indeed unusual and may require further troubleshooting.

 

For this, I recommend reaching out to our virtual assistant, MOCA. MOCA is accessible on various support platforms such as myob.com/support and myaccount.myob.com. MOCA is designed to assist with inquiries and provide support. If MOCA is unable to resolve your issue, you will be automatically transferred to our live chat team for further assistance.

 

In the meantime, if you need help with anything else, please don't hesitate to create a new thread.

 

Thanks,

Genreve

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.