Forum Discussion

Mark71's avatar
Mark71
8 months ago

Pay Super Login Error

Hi,   Im trying to create my first super payment, however when i select Payroll>Super payment i am receiving a login request. When i enter my MYOB login details it just takes me back to the Dashboa...
  • Genreve_S's avatar
    Genreve_S
    8 months ago

    Hi Mark71 and Tamala, 

     

    Thanks for posting in the forum. 

     

    Upon checking the accounts associated with your email addresses, I didn't find any issues with the information in our system. This issue is indeed unusual and may require further troubleshooting.

     

    For this, I recommend reaching out to our virtual assistant, MOCA. MOCA is accessible on various support platforms such as myob.com/support and myaccount.myob.com. MOCA is designed to assist with inquiries and provide support. If MOCA is unable to resolve your issue, you will be automatically transferred to our live chat team for further assistance.

     

    In the meantime, if you need help with anything else, please don't hesitate to create a new thread.

     

    Thanks,

    Genreve

Mark71's avatar
Mark71

Hi, Reset my MYOB password and this fixed the issue. Thank you

Earl_HD's avatar
Earl_HD
MYOB Moderator
8 months ago

Hi Mark71,

We're glad to hear that you've managed to resolve your issue. If you have any further questions, please feel free to start a new post, and one of us will be happy to assist you.

Regards,
Earl

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