Forum Discussion

JulieRit's avatar
JulieRit
3 years ago

Payroll Error yesterday

Yesterday I received this error message when I was doing payroll.

I hadnt changed anything & i have not been able to finish the pay run.

Can anyone help ?

An unrecognised error occurred - "EmployeePaymentTemplateHourlyWagesLine_EntitlementPayrollCategoryMissing"

  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi JulieRit,

     

    I will leave a link to a post with the same issue that has a solution provided:

     

    Let me know if you have any further queries. 

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users to find this information.

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi JulieRit,

     

    I will leave a link to a post with the same issue that has a solution provided:

     

    Let me know if you have any further queries. 

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users to find this information.

  • JulieRit's avatar
    JulieRit
    3 years ago

    Ive tried to do this & now have this error

    An unrecognised error occurred - CommonRules_DecimalPrecision

    What am I doing wrong?

    • Sam_R's avatar
      Sam_R
      Former Staff
      3 years ago

      Hi JulieRit,

       

      Thank you for letting me know. 

       

      Would you be able to send me a private message with the following account information and I will look into this for you:

       

      • Serial number
      • Business name
      • Primary contact name
      • Primary email address

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