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Elzakelo's avatar
Elzakelo
3 years ago

payroll reporting error

I keep getting this error code when I try to report my payroll. I have cleared my history/cach/cookies. Help :( Request ID: ee95af92-be49-47da-ac48-07de27adb21a.
  • ChrisMYOB's avatar
    ChrisMYOB
    3 years ago

    Hello Elzakelo 

     

    Welcome to the Community Forum. 

     

    If you are getting this error when you are starting to do a pay run you can do the following. 

     

    Can you please open the employee record and open the Payroll details section. Open the Leave tab and click Save. This updates the background information to allow the pay to be recorded. 

     

    Can you please do the above and let me know how it goes. 

    If the error is still happening are you able to please let me know at what point the error is popping up and what you are clicking when it does. 

     

ChrisMYOB's avatar
ChrisMYOB
Former Staff
3 years ago

Hello Elzakelo 

 

Welcome to the Community Forum. 

 

If you are getting this error when you are starting to do a pay run you can do the following. 

 

Can you please open the employee record and open the Payroll details section. Open the Leave tab and click Save. This updates the background information to allow the pay to be recorded. 

 

Can you please do the above and let me know how it goes. 

If the error is still happening are you able to please let me know at what point the error is popping up and what you are clicking when it does. 

 

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