Forum Discussion

Cover User

2 years ago

Payslips not printing

Hi I am getting errors when trying to print payslips. The employee has not received the payelip even though it says sent. When I try to download, I receive an error and cant do it, I ...

Doreen_P
2 years ago
Hi, Suera

Thanks for your post.

To correct the situation, kindly check on the Payslip delivery method. To do this, go to Payroll > Employees and then click the employee name > Select Payroll details > Then check the Default pay slip delivery. For further information regarding this, kindly check The Help Article: Viewing pay runs and pay slips.

Please let us know if you require any further assistance with this. We are happy to assist.

Best regards,

Doreen

Doreen_P

MYOB Moderator

2 years ago

Hi, Suera

Thanks for your post.

To correct the situation, kindly check on the Payslip delivery method. To do this, go to Payroll > Employees and then click the employee name > Select Payroll details > Then check the Default pay slip delivery. For further information regarding this, kindly check The Help Article: Viewing pay runs and pay slips.

Please let us know if you require any further assistance with this. We are happy to assist.

Best regards,

Doreen

PTT
Contributing User
2 years ago
I've been getting the same error message when I try to view the payslip pdf to print it, I've checked that the delivery method is correct, but still no luck. Has been working fine previously, but having trouble with the same problem for the last few pay periods. Our employee says he is receiving his emails.
- Genreve_S
  MYOB Moderator
  2 years ago
  Hi PTT,
  
  Thanks for posting your concern.
  
  I'm sorry to hear about your issue with payslips. May I get you to try opening the same payslip in a different browser? If the issue persists after that, may I collect screenshots of the browser console log?
  
  We look forward to your response. We're happy to help.
  
  Cheers,
  
  Genreve
  - PTT
    Contributing User
    2 years ago
    Thanks, I'll try that and let you know.