Forum Discussion

Fiona-dcbs's avatar
Fiona-dcbs
Experienced Cover User
2 years ago

REPROCESSING RETURNED SUPER

So I followed the instructions from MYOB re returned super. Receipted returned funds into super payable, did a reverse zero payroll with negative super amount, did a zero payroll with positive super amount. Great................BUT now I have a negative & a positive sitting in my create super file. If I select both, nothing will be paid, if I just select the positive one so I can pay the super, how do I get rid of the negative one?

 

Not really an efficient way to do this, very messy.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi Fiona-dcbs 

     

    Thanks for your post.

     

    When reversing and reprocessing a returned super contribution, processing a pay run with negative amount of super then another pay run with positive amount. Then process it through the Super Payment window. Process only the positive amount then leave the negative figure. We highly recommend to use filters to only see the recent contributions that you will to process in the future.

     

    Please let me know if you need further assistance.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Best regards,
    Doreen

    • Fiona-dcbs's avatar
      Fiona-dcbs
      Experienced Cover User
      2 years ago

      Whilst this verifies what I did was correct, it doesnt solve the issue of having an unallocated amount in the unprocessed super. I realise it doesnt need to be paid, but ultimately it leaves a messy data file & that is just not acceptable. Perhaps MYOB could put on hold making everything look pretty, and solve the issue of marking these unprocessable super payments as paid.

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        2 years ago

        Hi Fiona-dcbs 

         

        Thanks for your reply.

         

        Since marking the transactions that cannot be processed is not yet available in MYOB Business, for the meantime we recommend using filters to process the recent super payments only. And as we value your feedback, we also encourage our customer to post on our MYOB Business Ideas Exchange board to take this issue for consideration. 

         

        Best regards,

        Doreen

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