Returned Superannuation
I have had troubles with one employee and his Super payments being returned. The first time it happened was for the June payment, all the other six went through fine including one to the same Super ...
Forum Discussion
Hi TrudiMBBSH,
I'm sure you've had quite a journey with these returned superannuation payments. From what you've shared, it seems the issue might be due to the timing of the updates. It's really important to make sure all employee details are correct before reprocessing the returned super payments. Also, double-check that the updates were fully processed and there are no lingering errors. If the August super payments go through without any problems, it could mean that the super clearing house has the updated employee details. But if the payments get rejected and returned again, please let us know, or you can reach out directly to our Pay Super team at paysuper@myob.com for more help.
Feel free to get in touch if there's anything else I can assist you with.
Cheers,
Princess
How do I double check that the updates are fully processed?
Hey TrudiMBBSH,
To make sure that the updates were fully processed, you can check if the super payments no longer return to your bank account. In addition, you can check if the employee card file details are updated. Here's how you can check the employee card file:
- Go to Payroll.
- Click on Employees.
- Select the employee name.
- Click on Payroll details tab.
Best regards,
Doreen
OK, well I absolutely checked that the details were updated in Payroll>Employees>Employee Name>Payroll details. BUT the payment for Jun/July AND August were all returned. I don't know what is wrong. In an attempt to just get this guy's super paid, he has joined my Default super REST and I have checked his details are up to date. I waited 24 hours after the details were updated via Employee Self On Boarding and then I reprocess the Jun/July super today and paid it. Now I will wait and see if that gets accepted or returned before I do August. If that doesn't work then I may have to contact REST and ask if I can pay the contribution an alternative way via BPay or something. I know what he entered in the Employee Self On Boarding for REST is correct because added him to my list of employees in REST Employer login and it all works.
