Superannuation & Returning Employee
Hi Everyone
I hope someone can help me with this issue.
In August we had an employee who resigned and they were paid out all that was owed and a termination date was entered also.
Then three days later they wanted to return and was set up as a new employee card.
Now that I am wanting to process August Superannuation I get the following error message:
'it looks like something went wrong with your payment:
The same super fund membership number is used by [employee name], [employee name].
Please enter a unique number for each employee.'
Of course, they are going to have the same superannuation number, so not sure how to get around this.
I have processed for the rest of the other employees, but have left this employee.
I'm hoping someone knows how to rectify this.
Your help is greatly appreciated.
Regards
Kathy
Hi OzCombined,
Thanks for confirming that. If the employee had left and has returned, and you've created a new card file with the same super information as the old one this will cause the error.
The workaround for this would be to do the following:
- Delete the pays made with the new employee card,
- Remove the super information from the new card,
- Reactivate the old employee card, and
- Re-processes the pays with the old (now current) employee card.
Please do let us know if you have any further questions.
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