Forum Discussion

MJSJCERVAI's avatar
MJSJCERVAI
2 years ago

super payments

Can't log into super payments...comes up SOMETHING WENT WRONG PLEASE TRY AGAIN so unable to access for 3 weeks...the rest of M YOB works fine
  • Shella_A's avatar
    Shella_A
    2 years ago

    Hi MJSJCERVAI, 

     

    Thank you for your post.

     

    We're sorry to hear if you're having trouble signing in to super. Upon checking your company super is fine and you are using the correct email as well. If the error persists, we suggest trying a different browser or clearing the browser you are using before signing in again. You may also ask the other pay super administrator of the account to have it tried on their end to check if they are able to sign in or have the same problem. 

     

    Let us know how it goes. 

     

     

    Cheers,

    Shella

Shella_A's avatar
Shella_A
MYOB Staff
2 years ago

Hi MJSJCERVAI, 

 

Thank you for your post.

 

We're sorry to hear if you're having trouble signing in to super. Upon checking your company super is fine and you are using the correct email as well. If the error persists, we suggest trying a different browser or clearing the browser you are using before signing in again. You may also ask the other pay super administrator of the account to have it tried on their end to check if they are able to sign in or have the same problem. 

 

Let us know how it goes. 

 

 

Cheers,

Shella

  • MJSJCERVAI's avatar
    MJSJCERVAI
    2 years ago

    Sorted...was the cache...thank you

    • Shella_A's avatar
      Shella_A
      MYOB Staff
      2 years ago

      Hi MJSJCERVAI,

       

      Thanks for the response.

       

      We’re glad to know that the error was already fixed. Feel free to post again if you need further help. We're always happy to assist.

       

       

      Cheers,

      Shella

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