a super payment was sent back into our bank account as the super account was changed. i followed the instructions to do an negative amount in the super with 0 hours and submit it. i then corrected where the super was to go and resubmitted the super with 0 hours.
the reporting has not shown up in super and the super has not been submitted into the new account. do i do it again??
Hi BK256,
Before recreating the super payment, you'll need to check the Super payments window first. If the payments show up in the super payments window as "Processing Payment", you don't need to create the super payment again. Just wait for 10 business days for the payment to reach the super fund. I'd also recommend checking the Accrual by fund (detail) report to make sure the payment has been recorded.
Let us know if you need any other help.
Thanks,
Genreve
