Time sheets

Question

Hi,all of a sudden all of my time sheets have disappeared. I am not sure where they have gone but can not see them when I submit my times each day. I have tried logging out and in again and deleting and reinstalling the app. Nothing has worked. Help please.thank

doreen_p · Answer

Hi, Bec25&nbsp;
&nbsp;
Thanks for your post, and Welcome to MYOB Community Forum.
&nbsp;
In which window are you trying to check your timesheets? Also, the timesheets that are no longer showing on your end, are they approved already? If you can attach a screenshot of the window where you are trying to check your timesheets. Make sure to remove sensitive information before posting in the Forum.
&nbsp;
Best regards,
Doreen

bec25 · Answer

So today I could not submit my times as it said something went wrong. Photo1. &nbsp;Photo 2 is showing I have no time sheets. My manager dies not approve the time sheets any more as it confuses myob because we are always signing in earlier and signing out later than our rusted time. But no time sheets present at all even though I signed in last week.&nbsp;

doreen_p · Answer

Hi, Bec25&nbsp;
&nbsp;
Thanks for your response.
&nbsp;
In this case, I may suggest having the Administrator of the company file login into their account and check the following:
&nbsp;

Go to the&nbsp;Setup&nbsp;menu and choose&nbsp;Preferences. The&nbsp;Preferences&nbsp;window appears.
 In the&nbsp;System&nbsp;tab, select the&nbsp;I Use Timesheets for [...] and My Week Starts on [...]&nbsp;preference.
 If you want to use timesheets to record:
  
   activity slips as well as payroll information, select&nbsp;Time Billing&nbsp;and&nbsp;Payroll&nbsp;from the&nbsp;I Use Timesheets for [...]&nbsp;list.
   payroll information only, select&nbsp;Payroll&nbsp;from the&nbsp;I Use Timesheets for&nbsp;[...]&nbsp;list.

Please also check if the employees are hourly or salary as timesheets can be submitted for hourly employees only.&nbsp; Secondly, go through Getting started with MYOB Team Help Article and ensure every step has been followed. The main thing to check would be if employees are added correctly under their managers.&nbsp;&nbsp;
&nbsp;
If nothing helps, delete the location and re-enter it again in the Locations tab as that has happened to resolve the issue for some users.
&nbsp;
Lastly, kindly delete the existing timesheet and then re-enter it and try to submit it again.
&nbsp;
Please let me know how it goes.
&nbsp;
Best regards,
Doreen

bec25 · Answer

Hi Doreen,&nbsp;none of these suggestions have resolved the situation of seeing time sheets. However now my manager his lost all staff time sheets. &nbsp;What can be done. I have reset up account and just submitted a time sheet and can not see this time sheet.&nbsp;

doreen_p · Answer

Hi, Bec25&nbsp;
&nbsp;
Thanks for your response.&nbsp;
&nbsp;
At this point, have the Administrator or Owner of the company file log in to the MYOB Team admin portal &gt; Click the Employees tab and make sure that the email address entered was correct. Also, kindly delete the impacted employee from the location he was assigned and re-add him. To do this, kindly log in to the MYOB Team admin portal &gt; Locations tab &gt; Click the location name &gt; Tick the employee name and then click on Remove. Once done, please re-add and re-invite the employee to the location. This will clear the timesheets and should allow you to re-enter them.&nbsp;
&nbsp;
Lastly, please check all the details entered in the employee card file. Make sure to fill out all the necessary details, especially the superannuation and email address of the employee. Make sure that the email address matches the employee's email address from the MYOB Team admin portal.&nbsp;
&nbsp;
Please let me know how it goes.&nbsp;
&nbsp;
Best regards,
Doreen

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