Forum Discussion

Debbie-KEAD's avatar
Debbie-KEAD
Experienced Cover User
2 years ago

User Access Payroll

I have a new employee who will be handling payroll. I have set up full access for her and she can create payruns etc. but she gets and error message when she tries to record the payrun She has gone...
  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi, Debbie-KEAD 

     

    Thanks for providing the requested screenshot.

     

    As per checking the error you have received, this usually happens when the user recording the pay run is not yet added as a declarer to Single Touch Payroll. For further steps on how a user can be added as a declarer, kindly check The Help Article Add a declarer for Single Touch Payroll reporting. Once added, please have the user record the pay run again and see if the error message will show up.

     

    Please let me know how it goes.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, Debbie-KEAD 

 

Thanks for providing the requested screenshot.

 

As per checking the error you have received, this usually happens when the user recording the pay run is not yet added as a declarer to Single Touch Payroll. For further steps on how a user can be added as a declarer, kindly check The Help Article Add a declarer for Single Touch Payroll reporting. Once added, please have the user record the pay run again and see if the error message will show up.

 

Please let me know how it goes.

 

Best regards,

Doreen

  • Debbie-KEAD's avatar
    Debbie-KEAD
    Experienced Cover User
    2 years ago

    Hi

     

    We have followed the steps as the Declarer.  When we sign onto STP Reporting we do not receive the Overview option so it appears the new user has been set up correctly, however, we still have the issue of not being able to process a pay run.

     

    Is it possible to varify if the declarer has been set up correctly?

     

    Cheers

    Debbie

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        2 years ago

        Hi, Debbie-KEAD 

         

        Thanks for your response and for providing the screenshot of the error message.

         

        As per checking, the error message, "Looks like some of your payroll information doesn't meet ATO requirements" only means that there are details that need to be updated so that you will meet the ATO requirements. To do this, kindly click the Update details button and follow the prompts and fix the listed issues. For more information regarding the error message, kindly check The Help Article Troubleshooting a pay run with Single Touch Payroll reporting.

         

        Please let us know if you require any further assistance with this.

         

        Best regards,

        Doreen

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