Forum Discussion

akj's avatar
akj
Experienced User
2 years ago

Cant change login email address

Have tried multiple times now to change my login email address and while it now tells me that email login is already in use........ Login name already exists (I116_30000)   I cant actually log...
  • akj's avatar
    akj
    2 years ago

    No go Earl

    It still says...

     

    Login name already exists (I116_30000)
    Note that if you change your login name, you will need to log in again with your new credentials.
    Note: The New email address will continue to have access to all payment information, files and services currently accessable.
    I still log in with my old email.... My new email is on my profile but my old email is still marked as current login email
    Can you change it please ?
Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi akj 

Thank you so much for your post and sorry to hear that. So that I can look into this for you, could you please send me the following details via private message:

 

  • Serial Number and Account Name
  • Email address and User ID that is currently added
  • Email address and User ID that you are attempting to add

Regards,
Earl

  • akj's avatar
    akj
    Experienced User
    2 years ago

    Hello Earl

    There is nothing on that link that i can write to. Also tried your link and it went to the same Private messages page.Where am I supposed to respond ?

    Andrea

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      2 years ago

      Hi akj 

      My apologies. I've changed something on the settings if you could try it now please.

      Regards,
      Earl

      • akj's avatar
        akj
        Experienced User
        2 years ago

        No go Earl

        It still says...

         

        Login name already exists (I116_30000)
        Note that if you change your login name, you will need to log in again with your new credentials.
        Note: The New email address will continue to have access to all payment information, files and services currently accessable.
        I still log in with my old email.... My new email is on my profile but my old email is still marked as current login email
        Can you change it please ?

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