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ann75's avatar
ann75
Experienced User
4 months ago

Payroll Finalisation report not matching with Payroll Register Summary

Hi,   I am having trouble with the Finalisation report for Payroll which I need to submit by this month So, I was about to send the payroll YTD finalisation report from the system, and when i did ...
  • Jemar_C's avatar
    4 months ago

    Hi ann75,

     

    Thanks for your post. I can see that the Payroll Finalization report doesn't match with Payroll Register Summary. This usually happen when an employee's pay history has been manually changed in their contact record. This might have occurred if you started using payroll part-way through the payroll year, and you've entered your employees' year-to-date payroll totals. This can be fixed by sending an update event. Please check this link for the instructions on how you may run an update event.

     

    Feel free to write a post if you need further assistance.

     

    Cheers,

    Jem