Forum Discussion

Cara1's avatar
Cara1
Contributing User
2 years ago

unable to produce receivables reconciliation with tax

Hi! we try to retreive the 'Receivables reconciliation with tax report' report. The report was unable to show up. Could you plesae have a look this issue? Thank you!
  • Earl_HD's avatar
    Earl_HD
    2 years ago

    Hi Cara1,

    Thanks for reaching out and my apologies for the late response. Can you please try to run the report for a shorter period? 

    Please inform us if you encounter the same issue so we can investigate further. 
    Regards,
    Earl

Princess_R's avatar
Princess_R
MYOB Moderator
2 years ago

Hi Cara1,

 

Thank you for your post.

 

I've further checked this on our back end, and there's no known issue regarding this matter. I've tried replicating the issue as well, and I was able to run the report displaying the transactions. Could you try to clear your browser cache or try using a different browser to see if it's still not displaying the report? If so, can you also try to change the filter date to see if this report is not only showing up for that date?

 

Please let me know if you require any further assistance with this. I'm happy to assist.

 

Cheers,

Princess

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