Forum Discussion

ODaveyO's avatar
ODaveyO
7 months ago

An unrecognised error occurred - FormTemplateSettings_BusinessDetailsOptionNotExists

I am trying to change my invoice template.  The image size and all details are definitely correct. This error keeps coming up whenever I try to save the changes I've tried clearing the cache withou...
  • Shella_A's avatar
    Shella_A
    7 months ago

    Hi Mike_James, 

     

    Thanks for reaching out. I get that you're facing issues with your GST number not being visible on your invoices, and this is affecting your operations. However, there's no need to worry; I've already escalated this as a high-priority case, and a resolution is actively being worked on. You can be confident that this will be resolved as quickly as possible.

     

    In the meantime, feel free to post anytime you need more help.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

     

    Kind regards,

    Shella

Mike_James's avatar
Mike_James
Ultimate Cover User

Hi Shella_A , this issue is also affecting my business. And unticking the GST number results in the GST number missing from the template and printed invoices. 

Shella_A's avatar
Shella_A
MYOB Staff
7 months ago

Hi Mike_James, 

 

Thanks for reaching out. I get that you're facing issues with your GST number not being visible on your invoices, and this is affecting your operations. However, there's no need to worry; I've already escalated this as a high-priority case, and a resolution is actively being worked on. You can be confident that this will be resolved as quickly as possible.

 

In the meantime, feel free to post anytime you need more help.

 

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

 

 

Kind regards,

Shella

  • JJPL's avatar
    JJPL
    Experienced User
    6 months ago

    Seriously!?

     

    How incompetent can MYOB be?

     

    I've just had a customer ask me why our GST number is not on our invoices.  I've looked back a couple of months, and it was on the invoices email a couple of months ago (I send a copy to myself), but the last couple of month's invoices doesn't have it.  I haven't changed any settings.

     

    Now if I try to enable the GST number I get the above mentioned error:  "An unrecognised error occurred - FormTemplateSettings_BusinessDetailsOptionNotExists"

     

    Why have you marked this as a solution?  A solution is when it is fixed!

     

    It is a legal requirement to have our GST number on the invoices - this was reported to MYOB a month ago - why is this taking you so long?

     

    I've just edited my website address to include the GST number, but this is not acceptable!

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