Forum Discussion

ttecha's avatar
ttecha
Contributing User
12 months ago

Bill glitch

Hello, I'm looking for some advise, i log all of my invoices from suppliers through the bill section. Every so often i return items, and use a negative quantity to do so. Then i go under suplier ret...
  • Genreve_S's avatar
    Genreve_S
    11 months ago

    Hi ttecha, 


    Thanks for the response. We appreciate the screenshots you've attached. 

     

    If your invoices have been closed due to the payment. You will need to match the transactions instead of allocating. In the screenshot you've provided, you were on the allocate tab. You will need to go to the match transaction tab and choose the payment transaction instead of the invoice transaction. (match the transaction to CR000426 instead of matching it to Invoice 00000411).

     

    Let us know if you require further help with this. 

     

    Thanks,
    Genreve

     

     

Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi ttecha, 

 

Thanks for posting your concern in the forum. 


I'm sorry to hear about your difficulties in fixing your bills and payments. In my understanding, you should be able to delete these bills if there were no payments recorded to them. May I collect screenshots of the bill's Activity History, error message and Find Transaction > Debits and Credits tab window filtered to find this bill?

We look forward to your response. 

 

Thanks,
Genreve

ttecha's avatar
ttecha
Contributing User
12 months ago

thanks for your reply!

see attached screenshot!

Cheers

 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    12 months ago

    Hi ttecha, 

     

    Thank you for the response and the attached screenshot. 

     

    May I also collect screenshots of the error message when deleting this bill and how this transaction looks like in in the "Find Transaction > Debits and credits" window? Any additional information would be much appreciated. 

     

    We look forward to your response. 

     

    Thanks,
    Genreve  

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      12 months ago

      Hi ttecha, 

       

      I hope you are having a great day. We haven't received any updates regarding your concern since Thursday, 

       

      Feel free to let us know if you require any further assistance. 

       

      Thanks,
      Genreve

      • ttecha's avatar
        ttecha
        Contributing User
        12 months ago

        Hi Genreve,

         

        yes i was able to track those transactions down in the find transaction section, it wasn't easy to find them but i did, deleted them and tried it again with success!

         

        now something else you may be able to help with,

        i have setup online payments, now when someone does pay me especially using a method that has a fee it automatically marks that invoice as paid however when the bank transaction come through i'm unable to link it due to it already being 'paid' how can i get around this i now have many bank transactions unlinked due to this

         

        cheers

        tom

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