Hi, as of today 9/8/24, I'm noticing that I no longer have the ability to freely edit the information in each column while editing recurring invoices. For example, if I click into the description column on a recurring invoice to add a date, I can no longer click exactly where I want the cursor. When I click inside the description box it places the cursor at the end of the pre-filled information. This is a big issue for me as I need to add details to each invoice. My only option is to use the keyboard arrows to move the cursor to where I need it. This is very time consuming. I've only noticed this issue today, however I haven't invoiced since last Friday so the problem could have started in the last 7 days. Please help!! :)

Hi,I have posted twice before in regards to the problem of not being able to edit the information along the description line in an Invoice and having to use the cursor. This problem has still not been addressed and I have not had a reply from MYOB about this problem.It might be only happening with Firefox, but if so, still needs to be addressed by MYOB.Again, hopefully MYOB will fix this glitch!

I've had the same issue start at about the same time; it was working fine on the 6th, and I noticed it on the 8th after taking the 7th off. It occurs on new and existing invoice/bill pages, for the main entry fields (Description, quantity, prices etc.). Not only does it always place the cursor at the end of the text, it also disables you from highlighting text. I tried it on a different computer and it doesn't seem to have the same problem.

I'm also having the same issue even after clearing cache.

Hi,I am also having the same glitch issue with the Invoice description line and have to use the cursor to get around the description/amount line when adding and changing information, and also cannot cut and paste information into the description line.This starting happening about 3 weeks ago (start of August). I have tried using 2 other computers with different Window versions, but have the same problem.From the discussion here it seems it might be using myob on Firefox that has the glitch, but I want to stay using Firefox. Hopefully myob will look into this.

Oh a badge............ how wonderful hahahahahahahahahaha! We don't need a badge - we need to have MYOB to fix the problem.A human reply would be great also, not a reply by a bot!Do better MYOB. Also, it's not a cache problem - how many times do we need to tell you MYOB?

New invoicing glitch? | MYOB Community

Pen2350
Contributing User
3 months ago
Hi,
I have posted twice before in regards to the problem of not being able to edit the information along the description line in an Invoice and having to use the cursor. This problem has still not been addressed and I have not had a reply from MYOB about this problem.
It might be only happening with Firefox, but if so, still needs to be addressed by MYOB.
Again, hopefully MYOB will fix this glitch!
FJM3
4 months ago
I'm also having the same issue even after clearing cache.
- Cruising1974
  Experienced Cover User
  4 months ago
  Same! I did some troubleshooting and noticed that the problem is with Firefox and not Safari so I'm now using Safari. I much prefer Firefox (I don't know why haha) but at least I'm not wearing out my arrow buttons now lol lol lol
  FYI I'm using a Mac computer and MYOB business plan.
  
  Hope you get yours fixed soon too!
  - FJM3
    4 months ago
    Thank you, worked a treat! Had to move from Chrome to Firefox a while back for same issue. What will we do when Safari has issues????
Pen2350
Contributing User
3 months ago
Hi,
I am also having the same glitch issue with the Invoice description line and have to use the cursor to get around the description/amount line when adding and changing information, and also cannot cut and paste information into the description line.
This starting happening about 3 weeks ago (start of August). I have tried using 2 other computers with different Window versions, but have the same problem.
From the discussion here it seems it might be using myob on Firefox that has the glitch, but I want to stay using Firefox.
Hopefully myob will look into this.
- Pen2350
  Contributing User
  3 months ago
  Hi,
  I posted about the glitch about 5 days ago, and received a badge for participating in the Community forum. But still no response from MYOB about the problem - re fixing the glitch (Invoice description line and have to use the cursor to get around the description/amount line when adding and changing information, and also cannot cut and paste information into the description line.)
  Someone on the Community Forum has suggested it might be the browser (Firefox maybe), but I use Firefox and if it is this particular browser I feel that MYOB should ensure the glitch is fixed (have been using MYOB for approx. 5 years and always used Firefox).
  - Cruising1974
    Experienced Cover User
    3 months ago
    Oh a badge............ how wonderful hahahahahahahahahaha! We don't need a badge - we need to have MYOB to fix the problem.
    A human reply would be great also, not a reply by a bot!
    Do better MYOB. Also, it's not a cache problem - how many times do we need to tell you MYOB?
Genreve_S
MYOB Moderator
4 months ago
Hi LSHMND,

It seems that the recurring invoice window is acting differently in your end. I tried replicating it on my end and I seem to not have the same issue. Additionally, there is no reported instance of an issue similar to what you described. I recommend trying to recreate the same task in a different computer to see if the same issue appears. As it is potentially connected to the browser/computers settings.

Let us know the results of testing and or if you need any further help with this.

Thanks,
Genreve
- Denver_B
  Experienced User
  4 months ago
  I've had the same issue start at about the same time; it was working fine on the 6th, and I noticed it on the 8th after taking the 7th off. It occurs on new and existing invoice/bill pages, for the main entry fields (Description, quantity, prices etc.). Not only does it always place the cursor at the end of the text, it also disables you from highlighting text.
  I tried it on a different computer and it doesn't seem to have the same problem.
  - Mike_James
    Ultimate Cover User
    4 months ago
    Hi all, this is looking like a cache issue.
    
    If you haven't already tried this, see Clearing the AccountRight Cache | MYOB Community for instructions for the desktop program/cloud file, or How To Clear Cache for All Major Browsers - Quick And Easy (youstable.com) to clear the browser cache for browser-only programs.
Cruising1974
Experienced Cover User
4 months ago
This is happening to me also. It started for me on Thursday 8th August. It's really annoying and very time consuming. Nothing has changed at my end so it must be a MYOB thing.

Please fix asap
- Genreve_S
  MYOB Moderator
  4 months ago
  Hi Cruising1974,
  
  I understand how invoicing is an important part of your business. If you haven't already done so, I recommend clearing your AccountRight and browser cache as Mike_James suggested.
  
  If you need any more help, don't hesitate to let us know.
  
  Thanks,
  Genreve
Denver_B
Experienced User
3 days ago
Did anything ever come of this? I'm still having this issue and haven't heard anything from MYOB about it.
- Cruising1974
  Experienced Cover User
  3 days ago
  I have cleared the cache several times (the only suggestion by MYOB) and it is still happening!
studiocom
3 days ago
Yep, I've been having this problem since August too, (mac using Firefox) please fix this ASAP MYOB!

Forum Discussion

New invoicing glitch?

Looking for something else?

Related content

Bill glitch

Printing Invoice Glitch

Bank account glitch

Pay run glitches

STP Glitch - Base Salary Not Included

Bank Reconciliation Glitch

Glitch with pay runs occurring twice and gross not net showing.

Possible payroll glitch with new update - 2020.2