Forum Discussion

Hopcarp's avatar
Hopcarp
2 years ago

Cannot delete a bill payment

I'm trying to delete a Bill payment in Purchases and there is no hyperlink in the 'activity history' at the bottom of the bill to enable me to select the payment to delete.
  • CloverQ's avatar
    CloverQ
    2 years ago

    Hi Hopcarp 

     

    Here is a screenshot of a sample bill in my test file, the highlighted number '143' is the payment reference number, which can be clicked on to open the payment window for deletion:

     

     

    Your original screenshot is bit blurry so I can't make out the exact number showing there but it does appear to be a single digit reference number listed there, could you please check it again? Or if you could please provide a clear screenshot we'll be able to see it better.

Hopcarp's avatar
Hopcarp

Hi Clover,

There is no transactions in 'Banking' to unmatch. Could it be a 'Bank' set up issue, I have only had the MYOB account a few days.

CloverQ's avatar
CloverQ
Former Staff
2 years ago

Hi Hopcarp 

 

Thank you for the update. 

 

I'm looking at your original screenshot again, it is bit blurry but it looks like in the Activity History list, there is a number with underline between the 'Payment recorded' green text and the 'Payment received $xxxx' amount section, you shall be able to click on that to open the payment transaction window, then delete it. 

  • Hopcarp's avatar
    Hopcarp
    2 years ago

    Sorry Clover,

     

    Not able to click on anything in the 'Activity History' area including the green 'payment recorded' text. 

    • CloverQ's avatar
      CloverQ
      Former Staff
      2 years ago

      Hi Hopcarp 

       

      Here is a screenshot of a sample bill in my test file, the highlighted number '143' is the payment reference number, which can be clicked on to open the payment window for deletion:

       

       

      Your original screenshot is bit blurry so I can't make out the exact number showing there but it does appear to be a single digit reference number listed there, could you please check it again? Or if you could please provide a clear screenshot we'll be able to see it better.

      • Hopcarp's avatar
        Hopcarp
        2 years ago

        Thats it Clover, all sorted thank you for your help!!

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