Unable to delete a payment

Hi Margi2454 

 

Thank you for your post. There are a number of reasons why you may be seeing the option to Reverse Transaction as shaded:

• Your user role is not allowed to delete or reverse transactions (You mentioned being an administrator, but I would also check if reversing payments is ticked under Setup > User Access).
• The transaction is included in a locked period.
• The transaction is not in your current financial year but in a previous (closed) financial year.
• The transaction is part of a processed Prepare Electronic Payment or Prepare Bank Deposit transaction. 
• Your file has become read-only due to being unable to be confirmed automatically.

 

If it is not caused by the above, I recommend first back up your company file, then recording another payment for $1 with the same date and currency as that transaction, and seeing if when you open it and click edit if it gives you the option to reverse or it is also shaded. This will help us narrow down if it's the specific transaction or all transactions with the restriction. 

 
Hope that helps and let me know how you go.

 

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