Super - Unable to record payment
Hi,
I have been trying to process my super payment for Feb since yesterday. Yesterday I was unable to as it said I had 2 employees with the same member number which was incorrect. One employee has "UNKNOWN" as they are new and the previous initially had the same but it has since been updated with their new member number. Today I am getting a message saying the superfund details entered for myself are invalid.
The only thing I could find is that my name is spelt incorrectly in the "Pay Super Settings" menu. When I elect to edit my details it doesnt allow me to edit my name spelling.
Could this be the issue and if so how do I amend my name spelling. The spelling is correct in the General SETUP - USER ACCESS menu.
I am on hold to MYOB - have been for 30 minutes and the wait time was supposed to be 26-30mins in total but I still have 26-30mins left.
Hi Kimmy12345,
Thank you for your post.
There have been some superfund mergers lately that could be causing this error you're receiving. Could you please check the Superfund details entered into your software match what is on the ATO Superfund lookup page: superfundlookup.gov.au.
Let me know how you go.
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