Forum Discussion

BPA's avatar
BPA
Experienced Cover User
3 years ago

Unable to record pay run

Hi,

 

I can enter my pays as normal but when I record it, it processes a zero run.  

 

Please help.

 

Andrea

  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi BPA,

     

    Great to hear, and thanks for letting me know!

     

    Do reach out if the issue occurs again. 

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi BPA,

     

    Thank you for your post. 

     

    So that we can investigate this further, could you please locate your diagnostic log and paste it into your reply? 

      • Sam_R's avatar
        Sam_R
        Former Staff
        3 years ago

        Hi BPA,

         

        The diagnostic log you've provided is from the 2021-11-09 09:45:59, could you please reproduce the error and then locate the most up-to-date log? If you are unable to locate this, could you please advise if your file is online or local? 

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