Unable to record pay run
Hi, I can enter my pays as normal but when I record it, it processes a zero run. Please help. Andrea
Forum Discussion
Hi BPA,
Thank you for your post.
So that we can investigate this further, could you please locate your diagnostic log and paste it into your reply?
Hi Sam,
FIngers crossed this helps.
Regards
Andrea
Hi BPA,
The diagnostic log you've provided is from the 2021-11-09 09:45:59, could you please reproduce the error and then locate the most up-to-date log? If you are unable to locate this, could you please advise if your file is online or local?
Hi Sam,
That was the only Diagnositc file we could find sorry.
It actually doesn't come up with an error. We can enter the payrun as normal and check it on Verification Report. Then when we press Record pays it goes to the usual screen whcih shows you how many pays have been recorded and the value of the payrun, however the totals are all zero.
Our files are all local but I can put it online for you if that will helps.
Regards
Andrea
