Forum Discussion

Viz19's avatar
Viz19
Experienced Cover User
4 years ago

Unable to print payment receipt

I am unable to see receipts or print receipts  for payments I have just entered.

I had a similar issue a few months ago & MYOB Tech solved issue. 

Can you assist again. 

  • Yanike_S's avatar
    Yanike_S
    4 years ago

    Hi Viz19 

     

    I am sorry to hear you have this issue again.

     

    What are the last 4 digits of your serial number and the company file ID (Help>>About AccountRight)? If your file is online, we can try to run a script over your file that usually resolves this.

  • Yanike_S's avatar
    Yanike_S
    MYOB Staff
    4 years ago

    Hi Viz19 

     

    I am sorry to hear you have this issue again.

     

    What are the last 4 digits of your serial number and the company file ID (Help>>About AccountRight)? If your file is online, we can try to run a script over your file that usually resolves this.

      • Viz19's avatar
        Viz19
        Experienced Cover User
        4 years ago

        Hi,

         

        I seem to be experiencing the same issue again, unable to print receipt. 

         

        Could you please run a script again;  last 4 digits of serial # 6919 Company File #1

         

        Thanks. 

    • Stevepod's avatar
      Stevepod
      4 years ago

      Hello, I have a client with the same problem. 

      The last 4 digits of their serial number are 8981.  Company File ID 1

      Are you able to also run the script of their file?

       

      Many thanks,

      • Yanike_S's avatar
        Yanike_S
        MYOB Staff
        4 years ago

        Hi Stevepod 

         

        I have run that script over that file. Let me know if this solved it for you!

    • Art_Finacc's avatar
      Art_Finacc
      Experienced Cover User
      4 years ago

      Hi Yanike_S

       

      Can you please run this script for our account too?

      Serial Number: 0096

      File ID: 2

       

      Sinead

      • Yanike_S's avatar
        Yanike_S
        MYOB Staff
        4 years ago

        Hi Viz19 Art_Finacc 

         

        I have run those scripts over your files. I am sorry you are experiencing this issue again. Our developers are working towards a fix, but in the meantime, we will have to run these scripts over your file to solve this issue.

         

        Let me know if this solved it for you.

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