Forum Discussion

Experienced Cover User

4 years ago

Unable to print payment receipt

I am unable to see receipts or print receipts for payments I have just entered. I had a similar issue a few months ago & MYOB Tech solved issue. Can you assist again.

Yanike_S
4 years ago
Hi Viz19

I am sorry to hear you have this issue again.

What are the last 4 digits of your serial number and the company file ID (Help>>About AccountRight)? If your file is online, we can try to run a script over your file that usually resolves this.

Art_Finacc

Experienced Cover User

Hi Yanike_S

Can you please run this script for our account too?

Serial Number: 0096

File ID: 2

Sinead

Yanike_S

MYOB Staff

4 years ago

Hi Viz19 Art_Finacc

I have run those scripts over your files. I am sorry you are experiencing this issue again. Our developers are working towards a fix, but in the meantime, we will have to run these scripts over your file to solve this issue.

Let me know if this solved it for you.

Art_Finacc
Experienced Cover User
4 years ago
Yes, it is now working.
Thank you!
Viz19
Experienced Cover User
4 years ago
Yes, thankyou all working fine.

Thanks.
- AnneStockwell1
  4 years ago
  Can you please run this script for me too? I cannot print a receipt for a payment I've just processed.
  
  Serial number ends with 6440
  
  Thank you,
  Anne
  - AnneStockwell1
    4 years ago
    Sorry I forgot the file ID number
    
    Serial number ends with 6440 file ID 3
    
    Thank you
- Viz19
  Experienced Cover User
  4 years ago
  All working well.
  
  Thanks again.