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Viz19's avatar
Viz19
Experienced Cover User
4 years ago

Unable to print payment receipt

I am unable to see receipts or print receipts  for payments I have just entered. I had a similar issue a few months ago & MYOB Tech solved issue.  Can you assist again. 
  • Yanike_S's avatar
    Yanike_S
    4 years ago

    Hi Viz19 

     

    I am sorry to hear you have this issue again.

     

    What are the last 4 digits of your serial number and the company file ID (Help>>About AccountRight)? If your file is online, we can try to run a script over your file that usually resolves this.

Yanike_S's avatar
Yanike_S
MYOB Staff

Hi Viz19 

 

I am sorry to hear you have this issue again.

 

What are the last 4 digits of your serial number and the company file ID (Help>>About AccountRight)? If your file is online, we can try to run a script over your file that usually resolves this.

Stevepod's avatar
Stevepod
4 years ago

Hello, I have a client with the same problem. 

The last 4 digits of their serial number are 8981.  Company File ID 1

Are you able to also run the script of their file?

 

Many thanks,

  • Yanike_S's avatar
    Yanike_S
    MYOB Staff
    4 years ago

    Hi Stevepod 

     

    I have run that script over that file. Let me know if this solved it for you!

    • Stevepod's avatar
      Stevepod
      4 years ago

      Thank very much Yanike_S. 

       

      Yes that has fixed the problem!

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