Unable to print payment receipt
I am unable to see receipts or print receipts for payments I have just entered. I had a similar issue a few months ago & MYOB Tech solved issue. Can you assist again.
Forum Discussion
Hi Viz19
I am sorry to hear you have this issue again.
What are the last 4 digits of your serial number and the company file ID (Help>>About AccountRight)? If your file is online, we can try to run a script over your file that usually resolves this.
issue resolved
Hi,
I seem to be experiencing the same issue again, unable to print receipt.
Could you please run a script again; last 4 digits of serial # 6919 Company File #1
Thanks.
Hello, I have a client with the same problem.
The last 4 digits of their serial number are 8981. Company File ID 1
Are you able to also run the script of their file?
Many thanks,
Hi Yanike_S
Can you please run this script for our account too?
Serial Number: 0096
File ID: 2
Sinead
Hi Viz19 Art_Finacc
I have run those scripts over your files. I am sorry you are experiencing this issue again. Our developers are working towards a fix, but in the meantime, we will have to run these scripts over your file to solve this issue.
Let me know if this solved it for you.
Yes, it is now working.
Thank you!
Hi
We also are having the issue of Receipts not generating for printing. Last 4 digits of Serial No 8100 File ID 1.
Regards
Hi user1000_0
Thanks for your post. I have run the script over your file. Let me know if you are still having issues.
Same issues can't find or print some receipts
Last 4 serial numbers 6162 user 3
