Forum Discussion

Viz19's avatar
Viz19
Experienced Cover User
4 years ago

Unable to print payment receipt

I am unable to see receipts or print receipts  for payments I have just entered. I had a similar issue a few months ago & MYOB Tech solved issue.  Can you assist again. 
  • Yanike_S's avatar
    Yanike_S
    4 years ago

    Hi Viz19 

     

    I am sorry to hear you have this issue again.

     

    What are the last 4 digits of your serial number and the company file ID (Help>>About AccountRight)? If your file is online, we can try to run a script over your file that usually resolves this.

Stevepod's avatar
Stevepod

Hello, I have a client with the same problem. 

The last 4 digits of their serial number are 8981.  Company File ID 1

Are you able to also run the script of their file?

 

Many thanks,

Yanike_S's avatar
Yanike_S
MYOB Staff
4 years ago

Hi Stevepod 

 

I have run that script over that file. Let me know if this solved it for you!

  • Stevepod's avatar
    Stevepod
    4 years ago

    Thank very much Yanike_S. 

     

    Yes that has fixed the problem!

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.