Unable to print payment receipt
I am unable to see receipts or print receipts for payments I have just entered. I had a similar issue a few months ago & MYOB Tech solved issue. Can you assist again.
Forum Discussion
Hi Viz19
I am sorry to hear you have this issue again.
What are the last 4 digits of your serial number and the company file ID (Help>>About AccountRight)? If your file is online, we can try to run a script over your file that usually resolves this.
Hi Yanike_S
Can you please run this script for our account too?
Serial Number: 0096
File ID: 2
Sinead
Hi Viz19 Art_Finacc
I have run those scripts over your files. I am sorry you are experiencing this issue again. Our developers are working towards a fix, but in the meantime, we will have to run these scripts over your file to solve this issue.
Let me know if this solved it for you.
Yes, it is now working.
Thank you!
Yes, thankyou all working fine.
Thanks.
Can you please run this script for me too? I cannot print a receipt for a payment I've just processed.
Serial number ends with 6440
Thank you,
Anne
