Forum Discussion

APstyling's avatar
APstyling
7 months ago

Can't see invoice number

The layout of invoice pages is not user friendly,there is a column of "PO order" ,totally useless to me,but I can only see invoice"0000",This is so frustrating.I can't change it.Every time I want to find a invoice number drives me crazy.

Please do something,show me the invoice numbers.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    29 days ago

    Hi there Ann01

     

    Thank you so much for sharing what you did to view the full invoice number. This will help other users who have the same issue when viewing their invoice number. If you have any issues in the future, feel free to post again.

     

    Best regards,

    Doreen

    • Fastlane's avatar
      Fastlane
      Cover User
      22 days ago

      This is still an issue for Ipad users, IV00000.. shows up, this didn’t happen before the MYOB update a number of months ago.

  • Ann01's avatar
    Ann01
    Partner
    2 months ago

    This unfortunately is still a problem.  Screenshot attached.

    • Ann01's avatar
      Ann01
      Partner
      31 days ago

      On further investigation, this is happening when the app is running in Chrome on a Windows 11 laptop.  It works fine in Firefox on the same machine. 

      Another site I visit uses Chrome on a Win10 machine, and it is fine also.

      It seems to be the combination of Chrome and Win11 where the problem is for me. 

       

  • Fastlane's avatar
    Fastlane
    Cover User
    4 months ago

    I also can not see the invoice number without opening invoice. It appears as Inv 00000….

    What can I do about it

  • PriyaSelvaraj's avatar
    PriyaSelvaraj
    MYOB Moderator
    7 months ago

    Hi APstyling 

     

    Thank you for your post. The issue with the date & invoice number not fully appearing on the screen has been resolved now. If you are still experiencing any difficulties, do let us know and we can look into this further.

    Regards

    Priya Selvaraj