Forum Discussion

MichelleOsborne's avatar
MichelleOsborne
Contributing User
8 months ago

Invoice number not continuing

I have created a new invoice and instead of the next consecutive invoice number it is being listed as "Rev N6" my next number should be 1743. first it was Rev N5 then when I tried again it has Rev N6. How do I change it back to following the number sequence?

  • Hi MichelleOsborne

     

    Thanks for your post.

     

    By default each time an invoice or purchase is created it tries to use the next number in the internal sequence. There may be instances when the invoice number auto-number sequence can get pulled out of sequence, especially if transactions are deleted or transactions are recorded out of order.

     

    You may need to simply adjust the invoice number on the field to the number you need before hitting the record button. You might need to do this a few times to get AccountRight back in sync with the latest invoice number sequence.

     

    Sometimes, it might need a little nudge and you may have to leap to a number in the future sequence for it to catch on. If manually updating the number and recording it doesn't set the next number to 102, try a bigger leap, say to 120, and see if it picks up the beat from there.

     

    Feel free to post again anytime if you require further assistance. 
     
    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi MichelleOsborne

     

    Thanks for your post.

     

    By default each time an invoice or purchase is created it tries to use the next number in the internal sequence. There may be instances when the invoice number auto-number sequence can get pulled out of sequence, especially if transactions are deleted or transactions are recorded out of order.

     

    You may need to simply adjust the invoice number on the field to the number you need before hitting the record button. You might need to do this a few times to get AccountRight back in sync with the latest invoice number sequence.

     

    Sometimes, it might need a little nudge and you may have to leap to a number in the future sequence for it to catch on. If manually updating the number and recording it doesn't set the next number to 102, try a bigger leap, say to 120, and see if it picks up the beat from there.

     

    Feel free to post again anytime if you require further assistance. 
     
    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

    • VT3's avatar
      VT3
      Experienced User

      I still have to manually update every invoice. I have already tried jumping up in large numbers in batches of 10 but I still have to manually edit the invoice number,

  • VT3's avatar
    VT3
    Experienced User

    Any updates on this one? I didn't mark it as a solution.

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator

      Hi VT3,

       

       If you're still experiencing the issue after following the steps provided by our moderator, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount for further investigation. They'll be able to assist you directly and help you in resolving this issue.

       

      Regards,

      Sai