Closed invoice
Hi i have a unpaid invioce that has marked itself as close, i think because it is the same amount as another paid invoice. how do i re open it? cheers
Forum Discussion
I am having the same issue. However, when I deleted the "Closed" Invoice and re-generate another one, it appeared as "Closed" again a couple days later. I tried to ring MYOB Help team at 11.00am today, being transferred 3 times and waiting one the phone line for 3hrs and 20mins, after that, the phone line is disconnected. It wasted me 3 hours time and have not received any call back. The customer service really need to improve
Hi jjin0873
As mentioned, generally to close an invoice there would be a payment transaction listed in the history of that invoice. So we can investigate further we would need to get a screenshot of the invoice transaction and one showing the history of that invoice.
Please note: I have assumed you are not recording 0.00 invoices as that would also close the invoice but without a payment transaction.
