Completely wrong invoice emailed to client
Good afternoon, I would like to raise an issue that a client recieved an invoice from us that was completely different to what we actually sent to them and have in our system. The invoice had ...
Forum Discussion
SHARING THE TEXT FROM A POST I JUST CREATED
WARNING TO USERS - MYOB Business sends another businesses invoices to clients
Hi all,
I wanted to share an issue that I became aware of yesterday.
I sent an invoice to a client and the PDF attachment that the client received was NOT the intended invoice and was NOT even from my MYOB file but from a completely unrelated business.
According to MYOB this is a ‘metadata’ issue and has been a known issue for over 2months. I was informed that there is currently NO resolution and NO timeframe for a potential resolution but I was assured that the developers are ‘working on it’.
I was advised to manually download each invoice PDF and check it prior to sending it to clients directly from an external email application.
Invoices, statements and reminders are all effected by this issue.
This represents a serious data breach in my opinion as other businesses invoices are being sent to my clients and renders MYOB practically unusable…..
It beggars belief that an accounting software program can’t even send the correct invoice to the correct client.
Thank you for sharing this, I agree it seems to be a data breach to have the wrong information going out to clients!
We certainly should not have to check every pdf before sending invoices to our customers especially if there is no known fix.
Hi LSolutions
If you can be bothered lodge a "Tip Off' with the Office of the Australian Information Commissioner for a data breach.
See link below.
https://forms.business.gov.au/smartforms/servlet/SmartForm.html?formCode=APC_ENQ&tmFormVersion
Hi ALl,
Thank you so much for your post and I'm sorry to hear that you're having issues with your invoices.
My apologies for the late response. If you encounter any discrepancies in your invoices, such as incorrect amounts or customer contact information, we suggest reviewing both the invoice and your company information in to ensure the accuracy of the details.
If the information is indeed accurate, we would appreciate it if you could reach out to our phone-based teams promptly to delve into the situation further. Please make sure you have the following information readily available before placing your call.
* The serial number of the product – Setup >> Company Information- A copy of the invoice that was sent
- A screenshot of the transaction from within your AccountRight software
- When the email was sent and the recipient(s) of that email
With this information, our frontline teams can conduct a comprehensive investigation of the email records in collaboration with our backend teams to determine the cause of the issue.
Regards,
EarlEarl,
What is the phone number for the phone-based team. I have wasted a lot of time looking for it. Deb
Hi Deb1231,
I understand your frustration, and I'm sorry to hear that you've spent a lot of time searching for it. Our support team are available Monday to Friday, 9am-5pm AEDT/AEST. You can find a full list of contact options on our 'Contact Us' page: Contact us
Feel free to post again if you have further queries and one of us will be happy to assist you.
Regards,
Earl
WHY WHY WHY IS THIS HAPPENING NOT GOOD ENOUGH MYOB
Why are invoices beinf=g sent with incorrect info??????
WHY WHY?????????????THIS IS A DATA BREACH!!!!!!!!!!!!!!!
ON HOLD TO SPEAK WITH SOMEONE FOR HOURS............no answers..........
daTA BREACH>>>>>>>>>>>>>>>MYOB ARE LIABLE
