Email invoices
Is MYOB having any technical issues with emailing invoices function today? I am unable see the "emailed" status after emailing all my invoices this morning and no auto email has sent to my mailbox e...
Forum Discussion
Hi ALl,
Thank you so much for your post and welcome to the Community Forum!
Apologies for the delayed response. We received an issue regarding this on February 26, 2024 (Friday), and we managed to resolve it the same day. If you're still experiencing the same issue, please let us know, and we'll be happy to take another look at it for you.
We appreciate everyone's understanding.
Regards,
Earl
Hi Earl,
I cant email remittance advices or Invoices, I used to but something has changed
Thanks Karen
Hi KarenK1,
I apologize for the delayed response. Are you encountering any error messages while sending emails? If yes, please respond with screenshots of the error messages you are receiving. Additionally, I recommend visiting this help article for troubleshooting: Email troubleshootingLooking forward to your response.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Regards,
EarlHi Earl,
We are experiencing a similar issue when trying to send customer statements.
In Accountright Desktop we chooose the Sales tab then Print/Email Statements, then we select a list of several hundred customers to email a statement to, then click send email.
In previous months after doing this we are able to click the "Sent Emails" button and see a list of customer emails that have been sent.
Since trying several times this month, less than 10 statements show as being sent each time we try to send them all (several hundred). I do not think it is a matter of waiting as the first attempt to send the statements was over a week ago.
I have spoken with the help desk and they have tried adjusting windows TLS settings, reinstalling Accountright as well as running a script of some sort on their end.
The issue does not appear to be resolved as at the end of the call we tried sending 10 statements at once as a test and an hour later only 6 show as sent.
The issue is difficult to take a screenshot of as there have been no error messages, and taking a screenshot of an empty list of sent emails isn't likely to tell us much.
Thanks,
Max
