Forum Discussion

Wendy1234's avatar
Wendy1234
Trusted Cover User
3 years ago

Emailing invoice - unrecognised error

Hi, trying to email through invoices and getting this message on an invoice that was created before the horrific upgrade. Have never had any trouble emailing before to this customer before the upgra...
  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi Wendy1234 

     

    If the email settings are correct that error is typically caused by a selling price being entered as a negative. You'll need to edit the invoice so that the No of units is a negative and the Unit price is a positive.

     

    Please let us know how you go.