Forum Discussion

myriam77's avatar
myriam77
Experienced User
3 years ago

Erorr Message - Bills

Hi All,   Last week I used MYOB Business in the browser for the first time. I used Purchases>Bills screen without any issues. Since Friday, I am unable to access that location. Getting this message...
  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi myriam77,

     

    Thank you for your post.

     

    If you haven't already, I would first recommend using chrome as the preferred browser when opening MYOB Business. In addition to this, I would also advise clearing your browser cache to ensure no environmental factors are contributing to this error - then trying to open Purchases > Bills again. 

     

    If the error persists, could you please confirm this error only occurs when you are opening this function via the Browser? Or is this error also occurring in the desktop version?

     

    Let me know how you get on, happy to assist further. 

Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi myriam77,

 

Thank you for your post.

 

If you haven't already, I would first recommend using chrome as the preferred browser when opening MYOB Business. In addition to this, I would also advise clearing your browser cache to ensure no environmental factors are contributing to this error - then trying to open Purchases > Bills again. 

 

If the error persists, could you please confirm this error only occurs when you are opening this function via the Browser? Or is this error also occurring in the desktop version?

 

Let me know how you get on, happy to assist further. 

  • myriam77's avatar
    myriam77
    Experienced User
    3 years ago

    Hi Sam_R ,

     

    Thank you for your help. Was already using Chrome.

     

    Clear cache like you suggested and all is good.

     

    Thanks again.

    Myriam

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