Forum Discussion

JKH's avatar
JKH
23 hours ago

Invoice Bounced

Hello - I hope this is the correct board to post this - I have one customer whose invoice bounces.  This has only just happened as previous invoices have been emailed successfully.  Hope you can help.

invoices bouncing back
  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    21 hours ago

    Hi JKH,

    Welcome to the Community Forum! In this type of scenario, we recommend reaching out to our support team for assistance. They will be able to check the affected email on the back end. The best ways to reach our support team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.

    Regards,
    Earl

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator
      6 hours ago

      Hi JKH,

       

      If you have any additional concerns in the future, feel free to post again.

       

      Regards,

      Sai