Forum Discussion

kestrel2's avatar
kestrel2
Experienced Cover User
2 months ago

Is there a limit to the number of suppliers you can use? Can we increase this??

I am trying to process a refund from a supplier.

When I enter the name in either box on the "Purchase returns and debits" page I get the message 'No supplier found'. If I try to scroll down the list in the Supplier box, I cannot scroll past suppliers starting with C. The supplier is definitely in the system and contacts.

 

For context, our business works in reverse to most other sectors. We buy in smaller quantities and sell in larger quantities, therefore we have many more suppliers than we have purchasers. 

 

 

Suppliers
  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 months ago

    Hi kestrel2,

     

    I see that you're encountering a couple of challenges with the supplier name list. From what I know, there is no limit to the number of suppliers you can use when creating transactions. If the supplier's name you're trying to search for is included in the contact list and is entered correctly in the search box, it should appear in the dropdown. Try clearing your browser cache. Sometimes, this can help resolve odd behavior. If clearing the cache doesn't work, try using a different browser to see if the issue persists.

     

    Feel free to get in touch if you need more help.

     

    Cheers,

    Princess