Forum Discussion

AFOS1's avatar
AFOS1
Contributing User
4 years ago

Failure to warn of duplicate supplier invoice number

Hi, I have just noticed that MYOB is faiing to warn of duplicate supplier invoice numbers even though the 'Warn for Duplicate - Supplier Invoice' check box is ticked under Setup menu/Preferences/Purchases tab.

 

Is this a bug? How can this be rectified?

c.fawdon@afos.com.au
  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi AFOS1 

     

    Welcome to the Community Forum!

     

    Can you try switching the preference to "Warn for duplicate purchase orders and Supplier invoices on recorded purchases" and let me know if the same issue exists? Also, is it happening for certain purchases, for example, the ones created from intray or all the purchases in the system? 

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    4 years ago

    Hi AFOS1 

     

    Welcome to the Community Forum!

     

    Can you try switching the preference to "Warn for duplicate purchase orders and Supplier invoices on recorded purchases" and let me know if the same issue exists? Also, is it happening for certain purchases, for example, the ones created from intray or all the purchases in the system? 

    • AFOS1's avatar
      AFOS1
      Contributing User
      4 years ago

      Hi,

      Thank you for your reply. Yes this fixed the issue. So in reality, the 'warn for duplicate supplier invoice numbers on recorded purchases' does not do anything!? 

      Thanks,

      Chanelle.  

      • Komal_S's avatar
        Komal_S
        MYOB Staff
        4 years ago

        Hi AFOS1 


        At times, it does not appear to work as intended and we have raised it with the appropriate teams.  In the meanwhile, selecting the above option should warn about the duplicates. 

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